Spotify Username

 francescaxoxxox

Plan

Free

Country

 UK

Device

iPhone 7 plus

Operating System

iOS 

My Question or Issue

Firstly, I would like to mention that I have had to re-write this complaint three times because the website deleted it whenever I tried to post it, which is a problem in itself.

Now, the main issue is that my Spotify updated on my mobile and thousands of my saved songs have been deleted. I looked it up on the Spotify website and it said that my saved songs should have been moved to the favourite songs section as there is now no longer a songs section. I don’t know why the new update doesn’t include a songs section as that was the best and easiest part to use, but I hope that this problem is fixed soon because I don’t fancy having to waste my time re-saving thousands of missing songs, especially when this problem shouldn’t have occurred in the first place.

Updates should be used to fix problems or add new features, not take features away. I don’t see why the previous version was changed when it worked perfectly well and actually had more to offer. Now, the majority of my saved songs and artists have been deleted, I can’t see my friend feed and I can’t find artist radios. The new home page is cluttered and harder to navigate and has less features than the last version. Every time Spotify is updated, features are taken away from free users to try and force people to buy premium. An entire section in the new version is just dedicated to advertising premium, as if the pop-up ads weren’t enough already!

I shouldn’t have to spend hours of my time trying to fix problems made by the new Spotify update. I have read the other complaints about the update, and many other users are having the same issues.

THIS NEEDS TO BE FIXED NOW!!!