Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Newest update *completely* broke spotify

Plan

Premium

Device

Samsung Galaxy

Operating System

Android

 

My Question or Issue

Since the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options, or activity of any kind. It's a completely dead black full-screen square.

 

I have tried the following troubleshooting options, none of which helped:

 - Restart spotify

 - Reboot phone

 - Clearing the app data

 

Any ideas?

Who Me Too'd this topic