Plan

Premium

Country

 United States

Device

(Samsung Galaxy s7)

My Question or Issue

I've been a premium user for a couple years now, and I've really loved the app. However, recently the app has been instantly crashing every time I open it. It doesn't even load the full app, just a black screen for a couple seconds and then I'll get the message "Spotify keeps Stopping." I've already tried clearing my data/cache, and I've already uninstalled and reinstalled the app multiple times.

       Since I'm paying for premium, I tried using the web player instead. I cannot find an option to sign in however, just the usual "new music" and "genre/moods" sections. I switched to the desktop version instead, but it instantly redirects to the Spotify home page every time. I'm sorry that I sound rude, this has just been incredibly frustrating.