Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Germany
Device
iPhone 7, iPad Air 2, Chromecast Audio
Operating System
iOS 11.4
My Question or Issue
I'm using two Chromecast Audios. If I cast to each from Spotify on my iPhone or iPad, everything's fine. If I create a CCA group, however, one of the CCAs goes missing from the device selection. It never returns, neither when I reinstall the app, nor if I wait 2 days. It's gone both on the iPhone and the iPad. I can cast to the group from Spotify and both CCAs play, but I can't cast to the individual (missing) device anymore. The Google Play Music app sees the individual devices and the group (see screenshots).
I don't know where to post this, here or in the CCA/player forum?