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Who Me Too'd this topic

Downloaded songs redownload

Plan

Premium

Country

New Zealand 

 

Device

(iPhone 7

Operating System

(iOS 11.4)

Most of my downloaded songs recently were removed and then redownloaded.  This is really annoying and shouldn't happen. I have seen posts back to 2013 saying they have the same problem. I checked the reasons why this may occur in the help section but still can't see why it is happening to my files. I don't have any other devices that have gone off line or downloaded. Does this happen every time the app updates? I would like to recommend Spotify but can't while this occurs. 

 

Who Me Too'd this topic