Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Thailand
Device
Samsung Galaxy A7 (2016) and Samsung Galaxy Tab A
Operating System
Android Nougat (Both devices)
My Question or Issue
I have some problem with Spotify for a week after I updated the app automatically. Almost every time I connect to the internet, Spotify start to download songs again (vary from 5 songs to more than 50 songs) although I have downloaded all of these songs COMPLETELY before. First, I think it had some problem with my phone so I decided to reinstall the app again but later, both of my device also had this ANNOYING problem so I'm sure that it's not a problem with my devices but the new version of Spotify. More download means more space used by the apps. Only a week, spotify use about 1 GB for more space without adding new songs to my playlist.
What's happen? I NEED SOME REASONABLE EXPLANATION!! 😤😤