Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Device
Samsung J7
Operating System
Android
When I started to use my new phone a couple of days ago I chose the sd card option and then saved around 1000 songs but spotify magically deleted all of them today. And now the sd card storage option is gone as well. When I look at the app info I can see 9 gb data. So how do I fix the sd card problem and is there a way to recover the songs from this 9 gb data without downloading them again? I'm on a bus right now and I won't have access to wifi for the next 2 months so re-downloading 9gb of music is not an option.
P.s. I did not remove the sd card. There is a spotify file inside of the sd card android file.