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Who Me Too'd this topic

Album cover art missing after turning on screen when new song plays

Plan

Premium

Country

 USA

Device

Samsung Galaxy S7 Edge

Operating System

Android Oreo (8.0.0)

 

My Question or Issue

 Here's how to replicate my issue:

  1. Get a song playing. Make sure the screen is showing cover art w/ control buttons underneath. (Screenshot 1)Song is near completion, I turn off my screen before it finishesSong is near completion, I turn off my screen before it finishes
  2. Turn off screen or have it turn off by itself.
  3. Let song finish playing and the next one start.
  4. Make sure screen has been off for at least ~10 seconds in total, maybe a tad more. (If process happens to quick, bug may not happen)
  5. Turn on screen. Notice lack of cover art (Screenshot 2)Next song is playing (Just turned on screen)Next song is playing (Just turned on screen)

Here's a list of things I've done

  1. Restarting phone
  2. Reinstalling Spotify
  3. Could NOT replicate bug on another phone I had (SGS5)
  4. Skipping a few songs forward and then back redraws album cover art, but that is not a solution.
  5. Going back to playlist and then forward to show song controls redraws cover art fine.

NOTE: Sometimes this bug seems to happen in other circumstances, sometimes these steps don't reproduce it. I'm just describing the most common, easiest to reproduce case that I've noticed.

 

I've honestly dealt with this bug for over a year now. It took a friend to convince me to let Spotify know about this.

 

Who Me Too'd this topic