Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
US
Device
Samsung Galaxy S9
Operating System
Android Oreo
My Question or Issue
Hello
So I have been using Spotify on my Samsung devices for about 6 months now. I had a Galaxy J7 perx before, and I have always had issues. My issues have been that my Spotify says that I'm offline and won't let me search. Another issue is if i pause my music and then go into another app, after I go back into Spotify, it will not show the song I'm playing, it says the previous song I played and it will not open in my notification page. I am using a Galaxy s9 now and having the same issues. I reinstalledthe app on my old phone and it didn't work. And I have tried reinstalling the app again on my s9 and I am still having the same issues.