Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Problem searching music even with wifi connected. I have a Galaxy S8.

Plan

Premium

Country

 Spain

Device

Samsung Galaxy 8

Operating System

Android Oreo

My Question or Issue

 Even with wifi connected i can't search music. Message appear is: your aren't connected to internet. I tried erasing cache memory from spotify and the cellphone, reinstalling spotify, forcing dettention, unloggin' and loggin' again, the offline mode is dessactivated,etc. There is no way I can search music or exploring playlists. Anyone could help me. Pleaseeeee

Who Me Too'd this topic