Plan

Premium Student

Country

USA

Device

Galaxy Note 8

Operating System

Android Oreo

My Question or Issue

Hey strangers,

I have lately been having pretty horrible issues with my Spotify app. This has been ongoing for about 3 months now. I have decided to switch over to a different music streaming app in the meantime. Let me explain what is happening.

 • Randomly, while music is playing, Spotify's music notification controller dissapears. This means I have to re-open the app to pause my music.

• The small bar at the bottom of the app displaying what's playing will sometimes "break"; it doesn't match up with what song is playing, and the play and pause button doesn't work. I have to use the fullscreen player to control the music.

• When I unplug my phone from a headphone jack, it just continues to play music, at max volume, out of my phone's speaker. Embarrasing in public.

• The music stops randomly, by itself. Not too often, but I can confirm it definitely does happen, and it's not from an external source like a bluetooth media control.

• Skipping ahead a few times, usually three or so, on any music playlist or album completely breaks the app, in a way such that what is coming out of the audio is definitely not what Spotify says is playing. It takes a while to "catch up" and realize it's out of sync with what is playing.

I have done many things to try to fix the app, including clearing cache, clearing the data, signing out everywhere, re-installing many times, giving unrestricted permissions / data usage / no power saving. Finally, I have factory reset my phone to try to fix the app. No luck. It always comes back. Force killing the app only seems to fix it very shortly.

This has been going on for about a month, and I do not think it has to do with anything in particular with my device because I had comepletely reset the phone and all data was returned to default. Last thing I'd like to mention is that I have zero issues using Google Play Music or YouTube music.