Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Music stops randomly and controls stop working on Samsung Note 8.

Plan

Premium

Country

 Australia 

Device

Samsung Galaxy Note 8

Operating System

Android 8.0.0

 

My Question or Issue

 The app stops playing randomly. The song displayed on the screen is not what is playing, it is usually the first song that I started with. I have uninstalled and reinstalled multiple times and all that does is delete my downloaded songs which means I have to download them all again. Very frustrating. I have the app set to run in the background. Also using cellular data. Cleared cache etc.

Starting to get very frustrated, Especially as I pay for premium! 

Who Me Too'd this topic