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Plan
Premium
Country
Australia
Device
Samsung Galaxy Note 8
Operating System
Android 8.0.0
My Question or Issue
The app stops playing randomly. The song displayed on the screen is not what is playing, it is usually the first song that I started with. I have uninstalled and reinstalled multiple times and all that does is delete my downloaded songs which means I have to download them all again. Very frustrating. I have the app set to run in the background. Also using cellular data. Cleared cache etc.
Starting to get very frustrated, Especially as I pay for premium!