Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Bad Bluetooth sound quality iOS 12

Plan

Premium

 

Device

iPhone Xs Max

 

Operating System

iOS 12

 

My Question or Issue

Received my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth the quality is really bad, I guess it is a IOS12 issue.

It sounds like the music is very clear and then muffled and then clear again, and the quality sounds like a 128kbps track very noisy and not clear and bright like normal!

 

I have tried offline tracks and streaming but it doesn't change anything, also changing the settings to low and back to high does not fix the problem.

 

Hope you can resolve this issue in a soon to release update!

 

EDIT: With the Music app I have the same problem, also tested it with a iPhone SE and 6S with iOS 12 and that works fine. So the issue is with the Xs Max itself!

 

Who Me Too'd this topic