Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I've recently reorganized my playlists and found that my local files for albums that are registered on Spotify, but are unavailable (greyed out), do not sync to my iPhone. Usually I do not add the local files directly to the playlists. Instead I add the greyed out unavailable songs registered on Spotify, which are playable on Mac because of the local files. They used to sync perfectly but not anymore. I'm not sure if this is supposed to happen.