Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Denmark
Device
Samsung Galaxy s9
My Question or Issue
First of all, I am unsure if this is the right place to put this, I'm sorry if not.
Today as I listened to this musical album, I noticed that four of the songs didn't play. It was on the android app and it's surprised me as I didn't have any problems the weeks before today. As I came home I decided to check if it was purely an android problem or if I had the same problem on the web player. That's where I noticed that it was only the songs that were more than ten minutes, that suddenly weren't available to me.
Now I understand that licensing rights sometimes make songs not available for whatever reason, but I initially found it weird for that to be the case especially on a musical album where the whole musical is sorta supposed to be listened to. I did try and check if other 10´minute songs were unavailable to me, but it seems like it's only for this specific musical, but still on different version (albums).
My question is: is it possible that it's just some weird licensing problem from this specific publisher that doesn't want their 10+ minute songs to be heard by either people in my region or all people? Is it possible it's a bug/mistake? Have I done something dumb? Do I just have to live with it?