Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My Question or Issue
Currently trying Spotify Premium on a free trial and I cannot believe listeners were complaining about the 'shuffle' function 4/5 years ago and it has still not been resolved! I made a playlist of 80 songs, consisting of 3 full albums and around 40 odd songs, pushed the 'shuffle' button (android), the first 7 songs played were from the same album, I then got 3 from the second album, before the other 6 from the first album played. The second album was then completed before it went on to play 5 from the third album, then 1 of the odd songs, before completing the third album. So the first 25 songs were all from the same 2 albums and the first 41 were from the same 3 albums apart from 1 song. It then played the rest of the odd songs, although 2 never got played at all. There is nothing random about this feature!