Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Romania
Device
Samsung Galaxy S9+ 256 GB
Operating System
Android Oreo
My Question or Issue
I am trying to connect my Shazam account to Spotify in order to enjoy the full music experience, but when I click Connect it says "Connection failed to Spotify. You can try again later in settings". When I first tried my Spotify account appeared and allowed me to hit next. I have enabled the option for other apps to be able to see what I am listening to.