Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
SSG S8+
Operating System
Android
My Question or Issue
On my android app if I click the + to add a song to my library it turns to the green check, but it doesn't save to "my songs" and if you go back to the song's fullscreen display the green check mark has gone away. I have tried logging out and in again and that does not solve the issue. I uninstalled the app and re-installed it and that solved the issue for a few songs but then after an hour or two it stopped being able to save songs to my library again. This problem recurrs every few days.
I should also mention that on my desktop client I can save the exact songs I have been trying to save on my android app and they stay "saved". They also appear as saved on my anroid app immediately once they are saved on my desktop client.