Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Slovakia (currently UK)
Device
iPhone 7, iPhone 6s (both devices)
Operating System
iOS 12.1
My Question or Issue
Hi, every now and then (it's very random) when I plug off my AirPods and put them back to the charger Spotify starts to play songs very loudly from my phone speaker. It happened to me 3 or 4 times in the office and because I listen to very weird music I felt very weird myself. It does not happen immediately when I plug off the AirPods - there's a minute where everything is ok and then suddenly my phone continues to play the song which was paused when I plugged them off. I even started to close Spotify manually everytime I plug off the AirPods and now, just a minute ago, it happened again even when Spotify was closed! I'm with Premium from 2015 and I like Spotify a lot - please fix it with another update. Thank you.
Regards, big fan Andrej