Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
UK
Device
iPhone 6, Macbook 2015, Amazon Echo 2nd Gen
My Question or Issue
When I try to play my Spotify playlist through my Amazon Echo on shuffle mode it will only shuffle between the first 100 or so songs in my playlist. This is frustrating as my playlist has about 1000 songs in it and I am only hearing the A-Bs. I've tried logging out and in again which seems to fix the problem on my phone, but then as soon as I start playing through the Echo the same thing happens again.
My Echo is my main music listening device when at home so this is very annoying. Anyone know a fix? Thinking I might have to switch from Spotify over to Amazon Music to get around it.