Plan

Premium

Country

The Netherlands

Device

iPhone 7

Operating System

iOS 10

My Question or Issue

I have been experiencing a lot of issues with the shuffle function for quite some time now, and I can't think of any other solutions beside the ones I tried already. First the issue:

I play the music on my Raumfeld Stereo Cubes (wifi speakers) while using my iPhone as the 'remote' (so that's Spotify Connect, if I'm not mistaken). I try to randomly play songs from a playlist with over 140 hours of music. First, when I pressed the big green 'shuffle' button, I could predict with which song Spotify would start, and the order of the following songs was also always the same. This issue could be resolved by not pressing the 'shuffle' button, but instead selecting a random song from the playlist. Then the order of the songs would be 'random', as you would expect from a shuffle function.

Currently, this situation has worsened (although I'm not sure when that happened). When I press the 'shuffle' button now, Spotify will always play the first song on the playlist (in my case: Bohemian Rhapsody). Moreover, when I check the next songs in the queue, it turns out that nothing is being shuffled: after the first song in the playlist, Spotify will play the second song, then the third, etc. So no shuffling at all.

My original solution does not work anymore. When I randomly select a song from the playlist now, and then check the queue, then first it looks all fine, but then suddenly Spotify 'resets' the queue, listing again the first song in the list, then the second, third etc. So again, no shuffling at all.

I tried several things to resolve this issue:

- I read that sometimes you have to delete the queue for shuffle to work. Tried that, doesn't work

- I reinstalled the Spotify app. Doesn't work

- I tried using another device (another iPhone). Doesn't work

I cannot think of other solutions, so hopefully someone can help me with this issue. Sorry for the long story.

Thanks in advance!

Tjeb