Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Family
Country
Ireland
Device
LG Nexus 5
Spotify Version
8.4.84.874
Operating System
Android 6.0.1, Nova launcher
My Question or Issue
I've added my daughter to the family account and repurposed an old Android phone as a Spotify player. Music is playing fine - searching for artists and playlists works as expected, but whenever I try to st I art a radio station (from "Go to artist/Go to song radio"), I get the message "Cannot start the radio station. Please try again later" I've Googled the message and found nothing at all, which I find surprising.
A few points:
The above would lead me to believe it's related to the hardware or software version on the phone. I can't see how the hardware would have any influence on the creation of a randomised list of songs (this should be happening server side unless I'm missing something), so my instinct would tend to point to some problem with Android.
Any insights would be much appreciated! If I can't get radio to work, it's hobbling a big chunk of what's best about Spotify