Plan

Premium

Device

iPhone X

Operating System

iOS 12

My Question or Issue

Hi,

The way I use Spotify revolves around the play queue: I pick a playlist I want to listen to, put it on shuffle, and use the Now Playing queue to organize the shuffled songs in the order I want to listen to them. The problem that I am having (have been having for a long time, but it is now happening just about every day) is that the Now Playing queue is resetting automatically, meaning whatever I was listening to before is now gone. This is especially frustrating when I have some music that I am interested in listening to at a later time, only for the queue to be reset prior to then. I have tried both tips in this thread, and can verify that neither worked. 

This seems to be happening about once every day or 2 now, and I notice when I open the app for the first time in the morning (it has yet to happen when I open the app in the afternoon). I force close the app when I finish listening for a stretch.

At this point I am considering leaving Spotify as this is the entire way I listen to music and it is not working with Spotify after several years of being with the service. Any and all support on this would be much appreciated. Thanks.