Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
Google Pixel 3
Operating System
Android Pie (9), most current version
My Question or Issue
The app keeps downgrading my music quality. I always keep it set to Very High and multiple times per week the app changes it back to the defaults, usually without me even doing anything except listening. My app is kept up to date and the current version is 8.4.88.150. Any help is greatly appreciated as this is annoying.