Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Czech Republic
Device
Iphone 7s+
Operating System
latest ios
My Question or Issue
Hi. I have a problem with my spotify app on my iphone. This problem is recognizable only on airpods(when i play the song on speakers, its ok.). So the problem is, when im listening on airpods, the song quality is sh*t. I mean the voice is good but the bass is trash. It doesnt matter if its downloaded or streaming. Streaming is set to High and Downloaded are Very high.
When i play that song on youtube, it sounds ok, that means phone and airpods are ok. There is just something wrong with my app and i dont know what it is. BTW i also tried my cousins airpods and it does the same.