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Device
Samsung Galaxy S5
Operating System
Android v5.0
Screenshot
My Question or Issue
I don't get this: I'm trying to see my downloaded songs. They should be available offline, right? Then WHY am I EVER shown a loading spinner? I'm trying to see content that is ON my phone. What's the purpose of downloading songs if I need an internet connection to see them?
In this case, I even had good connection. I'm able to visit this website to make this post. But Spotify won't show me my songs so I assume it's a server issue. Which I shouldn't have to care about because they're OFFLINE songs. When I turn off my internet completely, it always works seamlessly so I assume it tries to make a connection when I'm connected to the internet but it fails.