Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
France
Device
Honor 5X
Operating System
Windows 10
My Question or Issue
In the Android app, the UI in my Library changed, and now I only have access to Playlists / Artists / Albums, and a Podcasts tab. I used to have access to all of the songs I have saved in my library, and usually started the play playing all of those in shuffle, but now I can't. I still can see all the 300+ albums I have saved though, but I just want to play everything randomly.
I noticed I have now a "Songs liked" playlist, but it only contains the song I hearted, a feature that is only available on songs played through the playlists automatically generated by Spotify (Daily Mixes and stuff).
Even on the Windows app, where I still have the "Songs" tab in my Library, if I start playing a song from there, it usually put all of my saved songs on the waiting list, but not anymore. I have to start playing with the web player, which is right now the only way for me to correctly play all of my saved songs. That's a bummer.