Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
US
Device
iPhone XS Max
Operating System
(iOS 10, Windows 10)
My Question or Issue
I got it to appear here by making a new folder on my laptop and dropping in the songs. Then made a new playlist on my desktop version. Then I turned off “hide unavailable songs” song on my phone. and downloaded it on both my laptop and phone. While I was in the playlist on my phone I clicked the triple dot and it allowed me to save. So it’s downloaded but not downloaded