Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
After the new update, when I delete my downloaded file (for example, an album, which automatically makes all songs from that album added to the Saved Song list), I cannot unsave all the songs except do it manually for each songs, previously I only need to click the unsave button (now the unsave button will only remove the album from the Album list). Please fix this, I need a feature to unsave all the songs easily (like in the previous version); I downloaded all my music for offline listening, having to unsave all the songs manually from an album with a lot of songs is a bad UX.
TL;DR: In the previous version there is a button to unsave all the songs from an album in one click, now it's no longer there. Please add it again.
(This happens in adroid device and PC)