Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Today, after I just updated the app to the latest version, there’s a seriously annoying issue. When the music is paused and I lock my phone, the music starts playing. I have to completely force close the app so that it does not play anything while my phone is locked and the screen is off. Seriously, after EVERY update you all have been doing the past several months, I experience problems with UI or functionality. I’ve been using Spotify Premium for YEARS and I have never had so many problems in a short amount of time. Please get your act together. I’ve been considering just moving on to a different service.
Plan
Premium
Country
United States
Device
iPhone Xs