Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify stops playing randomly

I have a Samsung Note 9 with the latest update of Spotify and I'm using some Powerbeats 3 connected wirelessly through my phone.

 

The issue is that as I'm listening to my music, spotify will just stop playing through my headphones, however when I check my phone, it looks as if it's still playing. When I open spotify, the play/pause button is activated as if it's playing but the song timer does not move, so it looks as if it just froze.

 

The screenshot I've attached is what I see when my headphones stop outputting, and when I try to hit the pause button it doesn't respond.

 

I'm wondering if the community has heard of anything like this, or if it is just my headphones causing problems. I appreciate any tips or insight, thanks!

 

Screenshot_20190408-093817_Samsung Experience Home.jpg
Who Me Too'd this topic