Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have a Samsung Note 9 with the latest update of Spotify and I'm using some Powerbeats 3 connected wirelessly through my phone.
The issue is that as I'm listening to my music, spotify will just stop playing through my headphones, however when I check my phone, it looks as if it's still playing. When I open spotify, the play/pause button is activated as if it's playing but the song timer does not move, so it looks as if it just froze.
The screenshot I've attached is what I see when my headphones stop outputting, and when I try to hit the pause button it doesn't respond.
I'm wondering if the community has heard of anything like this, or if it is just my headphones causing problems. I appreciate any tips or insight, thanks!