Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Brazil
Device
Iphone X
Operating System
IOS 12.2
Spotify Version
8.5.0
I cannot play songs whenever I am connected to the internet, I have huge delays when I click on a song (2s to just not playing at all), even if I the songs/albuns downloaded. It takes a long time to load my albuns, even the ones I have downloaded as well.
When I am in offline mode, it behaves normally, everything loads instantly, so I have been using it all the time.
I need a solution for the issue when I am connected to the internet
Hve tried reinstalling, logging out, clean reset and even messing with the offline devices, nono have worked.