Plan

Premium

Country

United Kingdom, England

Device

(iPhone 6)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Certain songs are not playing while I am offline. I have several playlists downloaded on my device, though while listening to them, my listening experience will come to an abrupt halt when the music stops playing, as certain songs in the playlist just decide not to play for some reason. They appear on the banner at the bottom of the app, but the bar indicating progress through the song is stuck at the beginning and no audio is playing. I have tried downloading albums first and then the playlists, I have tried deleting and re-downloading the songs, and I have tried switching the”Offline” toggle in settings from on to off, as one help inquiry on the community site suggested for a similar issue. I do not know how to solve this issue, and it is very frustrating considering that this is a paid service. Any assistance at all would be greatly appreciated! Thank you.