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Plan
Premium
Country
United States
Device
iPhone 6S, Acer Aspire VX 15
Operating System
iOS 12.1.2, Windows 10
My Question or Issue
I have ~40 songs in mp3 form on my computer which are unavailable on most streaming services, including Spotify. I have them in my Local Files library on PC. I created a playlist containing them and downloaded it on PC and iPhone in order to be able to listen to them on iPhone. However, even though the playlist is marked as "Downloaded" on iPhone, all the song titles are greyed out and when I attempt to play them, it says they are not downloaded. I have tried all other methods people with similar issues have suggested, including placing the songs in a different subfolder in Downloads.