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Who Me Too'd this topic

Unable to download songs

 

Plan

Premium

Country

UK

 

Device

Sony Xperia XA2

Operating System

Android

 

My Question or Issue

Whenever I try to download a playlist I get a notification that I have discovered a premium feature, when I tap it, it just takes me to the home screen. I have redownloaded the app multiple times ensuring each time that all data was deleted, tried formatting my SD card and logging in and out etc. I am making this post because I have seen others similar to it and the only response has been to redownload the app. I have been a premium user for over 5 years now and the level of support for this issue seems to be non existent

 

 

Who Me Too'd this topic