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Who Me Too'd this topic

Connect stopped working on my account

 Android apps version 8.5.12.758 & 8.5.11.762

Plan

Premium for family

Country

UK

Device

Honor View 10 (Android 9) + Samsung Galaxy Note 10.1 (Android 5.1.1)

Operating System

Android 9 & 5.1.1

 

My Question or Issue

  1. Today I cannot connect to either Chromecast or AudioPro Spotify Connect devices from 2 x different Android devices. Spotify tries to connect and then just fails. Rebooted router & audio devices. Other people on same family plan on work the same network fine, suggesting it's something specific on my one account. 
Who Me Too'd this topic