Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
Google Pixel
Operating System
Android
My Question or Issue
I have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptable. I cancelled my subscription, but I still have some time on it, and I will sign up again if I can get confirmation that this bug has been fixed. It appears that it's been known about for years.
Plenty of other apps can stream much higher than even 320k through the CCA, so what's up Spotify?
Does it stream 320k through the Chomecast Audio yet? If I cast my entire phone's audio, the sound is better, and that indicates to me that the bug has not been fixed. But this is not an ideal solution. I should be able to cast the full highest quality from the app, like I could with Google Play, Tidal, a million music playing apps that can play from a NAS or from files on the phone. It appears that spotify is the problem here.
Unless I'm wrong, in which case I take it all back, but can someone please confirm what the status is? Has it been fixed? Will it? If not, Why? You're driving people away from your service. I hate Tidal, and Google Play is hit or miss on quality. Spotify has the best library of any service. I want to use it, but I won't if I can't get what I am paying for, which is 320k ogg vorbis streaming.
Please help.