Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey guys
Premium user here.
I've recently switched from iPhone to Android (Google pixel 3 to be exact) and I keep experiencing this issue where other apps constantly interrupt and pause my Spotify?
For example, when I watch Snapchat videos it will pause my Spotify music in the background when on iPhone I had the option to just put my phone on silent and watch the video without noise unless I turned the volume up during the video playback. When I scroll through Instagram, the same thing happens. Every time I scroll past a video it plays with sound and interrupts Spotify. Every time I try to turn media on silent it turns Spotify to silent (no volume) as well.
This is really frustrating me. I've done a lot of research and found a handful of users out there experiencing the same issue but can't seem to find an answer.
I have only just returned to Spotify after using Apple music for years (I left Spotify due to a bad experience but now that I'm back on Android I thought I'd give it another shot) and it hasn't been as faith-restoring as I thought it'd be.. am I just Android illiterate? Please help!!
Cyn