Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My iPhone 8 no longer stays on when playing music and the display is on the track, even when plugged in. It's been pretty annoying recently because I tend to use it when driving, so that considerably reduces the amount of buttons to press. It also happens when viewing Behind the Lyrics or a Storyline, so I can't even read them.
It may be because I'm on the iOS 13 public beta but none of my other apps with the Always On feature have this issue.