Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I've always had my iphone plugged in in my car listening to spotify (as the foreground app) as I drive and the screen has always stayed awake...untill about a week ago.
Now, when my iphone is plugged in and playing spotify (as the foreground app) the screen turns off as per my usual 30 second sleep time. Google maps still seems to be able to keep my screen awake when it's being used and plugged in in my car, as usual, but Spotify has stopped working!
What has changed, was this part of Spotify update, was it always a bug for me, or is the new behaviour a bug?
I really want to keep my screen awake (when it's plugged in) and playing!