Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
NL
Device
OnePlus 3
Operating System
Android 9
My Question or Issue
Spotify on my mobile has never showned the playing music on my lock screen, I tried every possible settings, no luck! I want to be able to check, pause, stop songs via de lock screen, but no way it has never worked!
It`s a shame that a PREMIUM customer has to have less features and that updates are getting this app still less and less fuctional ... (no widgets anymore is another example!)