Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
United States
Device
Samsung Galaxy / Acer Laptop
Operating System
Android / Windows 10
My Issue
Ever since this god-awful update my library has been in shambles.
-Should have just made it so I am automatically following the artist I already had music saved from if they were going to force us to do it that way. There is absolutely no way I'm going through and finding all their profiles and "following" them. It isn't practical even if I had the time to take on such a huge tedious task.
-My songs. So now instead of adding songs with the "+" icon it is now a heart icon. The problem is it doesn't always show the heart filled in when I have the song already saved. So, for the artists I did go back and follow again, I now have like 3 copies of the same song sometimes and a bunch of partial versions of the albums saved next to the full album. This is because when these songs come up on radio I see the unfilled heart and go "hmm that's weird! I love this song why isn't it saved on my library anymore??" and resave it.
This is all so annoying. I can't believe I'm paying these jokers for all this frustration. Used to be my favorite app, got so many friends on it. Never recommending to anyone ever again unless they seriously get this ship back on course. Hopping over to the next better music app that comes along without hesitation. Miss when this app used to be good. 😞