Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

"I can't play from Spotify on that device"

I'm in Australia on the premium family plan. I have both Alexa and Google Assistant and both Chromecast speakers and HEOS speakers. When I ask Alexa to play Spotify music on a HEOS speaker she says, "I can't play Spofity on that device." When I ask Google Assistant to do it, she says, "I can't do that there, but you can ask me to do that on one of your other devices." The HEOS speakers -- Denon and Marantz -- both support Spotify Connect. Why can't I use voice control with Spotify on them?

Who Me Too'd this topic