Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My Question or Issue
I encounter the following bug:
I sort a playlist by Recently Added and this will generally sort by Album - Newest Added to Oldest and then the tracks within the albums by first to last (eg. 1-10). However, when I play something not in the playlist and then go back to the playlist , the album tracks are sorted from last to first (eg. 10-1)
I can fix this by choosing another Sort option in the playlist and then selecting Recently Added again. However, this is very tedious to do every time I change what playlist I'm listening to.
Plan
Premium
Country
UK
Device
Nokia 7.1
Operating System
Android 9