Plan Premium Family

Country Germany

Device Any

Operating System Any

We are running a setup with several Sonos speakers and connect from different devices (Iphone/Mac/Android) via Spotify Connect.Although the different Sonos Speakers are shown in the Sonos Connect menu, it fails to connect. The Spotify app is on the latest version, I emptied the chache, logged out and in, switched the device off and on again, reinstalled the app but the issue remained.

I logged in with a different account from the same family premium plan and it worked. Any settings in the account that might cause the issue?

Any idea how to solve it?

Thanks for helping out!