Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium (family)
Country
The Netherlands
Device
Huawei Mate 10 Lite
Operating System
Android
My Question or Issue
I have some local files downloaded on my laptop and everything is fine, I can listen tot the music whitout any trouble. Buy when I try to do the same on my phone it doesn't work. Every songs is greyed out and it keeps saying that it is waiting to download. I have tried everything I could find on the internet to get the songs to play on my phone too but nothing is working. Does anyone know what I could do to make it work?