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Who Me Too'd this topic

Freeze in Redmi Note 8 Pro

Plan

Family

Country

Ireland

Device

Xiaomi Redmi Note 8 Pro 128GB

Operating System

MIUI Global 10.4.5 (Android 9)

My Question or Issue

From any screen that at the top right corner the three dots are showing (player, playlist view, album, artist...) in this device with the latest stable version of Spotify (and previouses) the app freezes. The music keeps playing but the UI freezes and can't do anything. The only solution is to force close the app and restart, but I can never access that menu, hence can't share or can't add songs to playlists or things from that menu. The settings (wrench icon) works perfectly.

Who Me Too'd this topic