Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
United States
Device
Google Pixel 3
Operating System
Android 10
My Question or Issue
Family Mix was working fine when I was the only person in it. I just added a family member, and now if I try to open it on Android I get stuck in the "Welcome to Family Mix" screen no matter what I click. Pressing "Back" once does not work as in a split second I get taken into the screen again; I had to press two or three times in rapid succession to escape back to the Home view.