Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
(Pixel 2, Pixel 3, Desktop App, Web player)
Operating System
(Android Ubuntu 18)
I'm a premium user. I use AdGuard DNS on all platforms I use Spotify with. Since I'm paying a monthly fee to avoid advertisements on Spotify, I'm obviously not using AdGuard to block anything Spotify related.
As of today, around 10AM PST, I noticed Spotify no longer works with my DNS settings.
I've confirmed the issue is DNS. That is, on my phone, I removed the custom DNS AdGuard setting. On my router, I changed the DNS to Google's DNS (8.8.8.8). This fixed my phone and desktop issues (including web based player).
I'm not sure why this is an issue.