Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
iPhone 8
Operating System
iOS 13
My Question or Issue
My music stops playing when I'm streaming whether on LTE or wifi even when my WiFi is pulling 65 Mbps and it's pretty frustrating. The song will get like ten seconds in then stop. If I ff to the next song it will do he same thing then if I go back to the other song it won't play at all. The bottom of the app shows "connecting..." So it seems to be a problem with the network connection between the app and the phone. Any ideas?